Privacy Policy
At Furniture Sanctuary, we respect your privacy and are committed to protecting information you providewhen shopping with us or contacting our team.
1. Information We Collect
When you place an order, create an account, or contact customer support, we may collect:
- Personal Details: Your full name, email address, and phone number.
- Shipping & Billing Info: Delivery addresses, billing addresses, and order details.
- Customization Requests: Any specific details or preferences provided for bespoke and custom furniture enquiries.
- Automated Data: Device type, browsing activity, and IP address collected via cookies to enhance your shopping experience.
2. How We Use Your Information
We use your information solely to provide a seamless shopping experience and manage your orders. This includes:
- Processing, fulfilling, and delivering your orders.
- Communicating order updates, tracking information, and customer support responses.
- Processing secure payments and managing returns or cancellations.
- Sending promotional content or product updates (only if you have opted in).
- Improving our website functionality and customer experience.
3. Sharing Your Information
We respect your personal data and never sell, rent, or trade your personal information to third parties for marketing purposes. We only share necessary details with trusted partners who assist in fulfilling your service, such as:
- Delivery and logistics partners to ship your furniture.
- Secure payment processors to execute transaction payments.
- Essential IT and web hosting service providers.
4. Data Security & Your Rights
- We implement robust security measures to protect your personal data against unauthorized access, loss, or misuse.
- Your Rights: You have the right to request access to the personal data we hold about you, request corrections, or ask for your information to be deleted at any time by contacting our support team.
5. Cookies & Data Usage
We use cookies and tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic.
- Essential Cookies: Required for core website functions, such as keeping items in your shopping cart and secure checkout.
- Analytics & Performance: Help us understand how visitors interact with our site so we can continuously improve user experience.
- Managing Preferences: You can control or disable non-essential cookies at any time through your web browser settings.
Having Question About Our Policies?
Have questions about our policies or how we protect your data? Our support team is here to help—get in touch with us anytime.